March 17, 2026

At Ariba Productions, we are committed to delivering high-quality creative services that meet and exceed our clients’ expectations. Due to the nature of our work, which involves time, expertise, and customized deliverables, our refund policy is outlined as follows:

1. General Policy

All payments made to Ariba Productions are considered final once a project has commenced. This is because our services involve significant time investment, planning, and resource allocation.

2. Deposits and Advance Payments

  • A non-refundable deposit is required to secure bookings for services such as video coverage, music production, motion graphics, graphic designs or web development.
  • This deposit confirms your commitment and allows us to allocate resources and schedule your project.

3. Eligibility for Refunds

Refunds may only be considered under the following circumstances:

  • The project has not yet started, and a written cancellation request is submitted.
  • Ariba Productions is unable to deliver the agreed service due to unforeseen circumstances.
  • A mutual agreement is reached between the client and Ariba Productions.

4. Non-Refundable Situations

Refunds will not be issued in the following cases:

  • Once work has begun or services have been partially or fully delivered.
  • Change of mind after project initiation.
  • Delays caused by the client (e.g., late provision of content, feedback, or approvals).
  • Dissatisfaction based on subjective preferences after agreed revisions have been completed.

5. Revisions Instead of Refunds

We prioritize client satisfaction and offer revisions based on the agreed project scope. If you are not satisfied with the initial delivery:

  • You may request revisions within the agreed limits.
  • Additional revisions beyond the agreed scope may attract extra charges.

6. Cancellations

  • Cancellation requests must be submitted in writing via email.
  • If a project is cancelled before commencement, a partial refund may be issued, excluding administrative and processing fees.
  • If cancelled after work has started, no refund will be provided.

7. Event-Based Services (Video & Photography)

  • Deposits for event bookings are strictly non-refundable.
  • If an event is postponed, the deposit may be transferred to a new date, subject to availability.
  • If Ariba Productions is unavailable on the rescheduled date, the deposit may be forfeited.

8. Refund Processing

Where a refund is approved:

  • It will be processed within 7–14 business days.
  • Refunds will be issued using the original method of payment unless otherwise agreed.

9. Contact Us

If you have any questions regarding this Refund Policy, please contact us:

Ariba Productions
Email: [email protected]
Phone: +254 723 987926
Location: Siaya, Kenya